Amjanata Return and Refund policy

Return Policy :

1. If your product arrives damaged, defective, incorrect, or incomplete, kindly initiate a return request through email us at Support@Amjanata.com within 24 hours.

2. In the case of electronic appliances and mobile phones, if issues arise after use or beyond the return policy period, please verify if the product is covered by the seller or brand warranty. Additional details on warranty claims can be found in our Warranty Policy.

3. Certain categories allow for returns due to a change of mind. Please consult the "Return Policy per Category" section below for further details.

Valid reasons to return an item :

1. The delivered product is damaged (e.g., physically broken) or defective (e.g., unable to power on).

2. The delivered product is incomplete, missing items, or lacks accessories.

3. The delivered product is incorrect (e.g., wrong size, color, or model), counterfeit, or expired.

4. The delivered product does not match its description or image (i.e., not as advertised).

5. The delivered product does not fit (i.e., incorrect size).

Return Policy by Category :

Please be advised that certain items identified as non-returnable on the product page cannot be returned. For additional information, please consult the full list of non-returnable items.

Non returnable items :

1. Phones and Tablets :

Products such as phones, tablets, batteries, chargers, earphones, headsets, and mobile and tablet accessories are not eligible for return or refund due to a change of mind.

1.1. If you receive a damaged, defective, incorrect, or incomplete item, a refund will be issued after assessment by Amjanata.

1.2. Please note that returns are not accepted for used items. For mobile phones, if the device is dead on arrival (i.e., does not power on completely), you may initiate a return request directly with Amjanata. If the mobile phone has been activated already, please contact the seller or brand warranty provider for information regarding the manufacturer'swarranty.

1.3. Activation of a mobile phone occurs when a SIM card is inserted or when the phone.

2. Fashion :

2.1. For items such as clothing, apparel, sunglasses, shoes, and accessories,returns and refunds due to a change of mind are permitted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be granted following assessment by Amjanata. Items must be in unworn, unwashed, and unaltered condition with tags intact. Used items will be rejected and returned to customers.

2.2. For bags, eyewear, jewelry, watches, women's intimate apparel, andmen's innerwear, change of mind returns are not accepted.

2.3. Similarly, if these items are damaged, defective, incorrect, or incomplete, refunds will be issued after evaluation by Amjanata. Items must be unworn, unwashed, and unaltered with tags intact. Used items will be rejected and returned.

2.4. Non-returnable items include all custom-made items and fine jewelry (such as gold, diamonds,and gems).

3. Beauty & Health :

3.1. For products such as makeup, fragrance, moisturizers, creams, scrubs, oils, bath and body accessories, personal care and health items, sexual wellness products, shapewear, and food supplements, returns and refunds due to a change of mind are not accepted.

3.2. If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

3.3. Please note that for device-related issues occurring after the usage period or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

3.4.Non returnable items include all types of beauty services.

4. Appliances :

Returns and refunds due to a change of mind are not accepted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be provided after assessment by Amjanata .For device-related issues occurring after usage or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Further details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

5. Computing & Gaming :

5.1. Returns and refunds due to a change of mind are not accepted for items such as laptops, certified refurbished laptops, components, processors, projectors, storage devices, printers, scanners, headphones, speakers, consoles, PC/video games, gaming consoles, and accessories, as well as software CDs.

5.2. If the received item is damaged, defective, incorrect, or incomplete, a refund will be provided following assessment by Amjanata

5.3. Please note that returns are not accepted for used items. For laptops covered by brand warranty, returns are only accepted if the device is dead on arrival. Once the brand seal has been opened or removed, customers should contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

5.4. Non-returnable items include all software products labeled as such on their product details page. For any software-related technical issues or installation problems, customers should contact the brand warranty provider directly for information regarding the manufacturer's warranty

6. TVs, Audios & Cameras :

6.1. For products such as televisions, headphones, speakers, cameras, drones, lenses, flashes, filters, microphones, video glasses, remote controllers, musical instruments, audio and entertainment equipment, portable players, and other accessories, returns and refunds due to a change of mind are not accepted.

6.2. If the received item is damaged, defective, incorrect, or incomplete, a refund will be provided following assessment by Amjanata.

6.3. Please note that for device-related issues occurring after usage or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

6.4. Non-returnable items include movies, TV series, and music vouchers or services.

7. Home & Living :

7.1. Returns and refunds due to a change of mind are not accepted for items such as bedding and bath products, furniture and lighting, kitchen and dining essentials, home decor items, home improvements, household and home storage supplies, lawn and garden items, and other accessories.

7.2. If the received item is damaged, defective,incorrect,or incomplete, a refund will be provided following assessment by Amjanata.

7.3. Please note that for device-related issues occurring after usage or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

7.4.Non-returnable items include any custom-made items.

8. Sports & Travel :

8.1. For items such as clothing, apparel, shoes, and sunglasses, returns and refunds due to a change of mind are accepted.

8.2. If the received item is damaged,defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata. For overseas products, customers should refer to the product page to check the applicable return reasons.

8.3. For items including bags and luggage, sport watches, team and racket sports equipment, dance and gymnastics gear, exercise and fitness products, sports nutrition and supplements, outdoor equipment, and other sports equipment, returns and refunds due to a change of mind are not accepted.

8.4. If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata. For overseas products, customers should refer to the product page to check the applicable return reasons.

8.5. Please Note that for device-related issues occurring after usage or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

9. Baby, Toys & Kids :

9.1. For items such as clothing, apparel, sunglasses, shoes, and accessories, returns and refunds due to a change of mind are accepted.

9.2. If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

9.3. For toys and games, baby care and hygiene products, baby gear, diapers and potties, and feeding and nursing items, returns and refunds due to a change of mind are not accepted.

9.4. If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

9.5. Please Note that for device-related issues occurring after usage or after the expiration of the return policy, customers should verify if the item is covered under the seller or brand warranty. Details on the various warranty types and how to contact the seller or manufacturer can be found in our Warranty Policy.

10. Digital Goods :

Non-returnable

11. Books & Stationery :

Returns and refunds due to a change of mind are not accepted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

12. Pet Supplies :

Returns and refunds due to a change of mind are not accepted.If the received item is expired, damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

13. Accessories and Others :

Returns and refunds due to a change of mind are not accepted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.Non-returnable items include any types of vehicles (cars, bikes, etc.) and installation services.

14. Medical & Industrial Equipment :

Returns and refunds due to a change of mind are not accepted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

15. Tools, DIY & Outdoor :

Returns and refunds due to a change of mind are not accepted.If the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

16. Laundry & Cleaning :

Returns and refunds due to a change of mind are not accepted. if the received item is damaged, defective, incorrect, or incomplete, a refund will be issued following assessment by Amjanata.

Conditions of Return :

1. To start a return process, ensure the product remains unused, unworn, unwashed, and free from any defects. For fashion items, trying them on for fit is acceptable as long as they are not worn.

2. includes all original tags, user manuals, warranty cards, freebies, invoice, and accessories with the returned product.

3. Ensure the product is returned in its original, undamaged manufacturer's packaging. If it arrived in Amjanata packaging, please use the same packaging for the return. Avoid using tape or stickers directly on themanufacturer's box.

4. Clearly indicate the Order Number and Return Tracking Number on the return package to avoid any delays. When submitting the package, remember to collect the Amjanata Return Acknowledgement paper for future reference.

5. If the returned item does not meet these requirements, we reserve the right to reject the refund request. Rejected items will be returned within 10 days. After three unsuccessful delivery attempts, the item may be disposed of without a refund.

Refund Policy :

1. The time it takes to receive your refund depends on the type of refund and the payment method used.

2. The refund process begins once Amjanata has processed your refund according to the specific refund type.

3. Your refund amount covers both the item price and the shipping fee for the returned product.

4. Refund claims will be processed within 48 hours of the claim being made.

5. After Amjanata initiates the payment, it may take up to 21 days or follow the timeline of the payment gateway.

6. Refunds will be sent through the same payment channel used by the client for the order. Requests for refunds through different channels will not be accommodated.

7. The maximum refund processing time does not include weekends and public holidays.

Refund Types :

Amjanata will handle your refund based on the following categories.

1. Return Refunds :

Your refund will be initiated after your returned item has been received at the warehouse and passed quality control inspection (successful). For guidance on returning items, please refer to our Return Policy.

1. Cancelled Order Refunds :

Refunds are automatically issued once the cancellation process is successfully completed.

3. Failed Delivery Refunds :

The refund process begins once the item has been received by the seller. Please be aware that the timeframe for this may vary depending on the location of your shipping address.

3.1. On each refund, 3% of the refund amount will be deducted as gateway charge.

3.2. All kinds of shipping cost may vary depending on origin, destination, service, package weight, and other considerations.